Skip to main content
TrustRadius
Chrome Remote Desktop

Chrome Remote Desktop

Overview

What is Chrome Remote Desktop?

Chrome Remote Desktop from Google is a cross-platform remote administration and remote desktop tool that requires the Chrome browser and an extension.

Read more
Recent Reviews
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Over-the-Internet remote session (18)
    10.0
    100%
  • Initiate remote control from mobile (16)
    10.0
    100%
  • Screen sharing (17)
    8.9
    89%
  • Remote management of servers & workstations (16)
    7.1
    71%
Return to navigation

Pricing

View all pricing
Chrome Remote Desktop

Chrome Remote Desktop

N/A
Unavailable

What is Chrome Remote Desktop?

Chrome Remote Desktop from Google is a cross-platform remote administration and remote desktop tool that requires the Chrome browser and an extension.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

76 people also want pricing

Alternatives Pricing

TeamViewer

TeamViewer

$24.90
per month (billed annually)
What is TeamViewer?

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

LogMeIn Central by GoTo

LogMeIn Central by GoTo

$80
per month
What is LogMeIn Central by GoTo?

Central is a cloud-based remote monitoring and endpoint management solution enabling IT professionals to monitor, manage, and secure their endpoint infrastructure. Whether it is used for remote employees or endpoints scattered across the globe, the vendor promises that Central provides IT…

Return to navigation

Product Demos

Demo Slam - Chrome Remote Desktop

YouTube

CHROME REMOTE DESKTOP DEMO

YouTube

Foolish Tech Show 1609-05-01 (USB Rubber Ducky Demo & Remote Management Software comparions)

YouTube

Chrome Remote Desktop Beta demo.

YouTube

Chrome Remote Desktop Access Demo

YouTube

Chrome Remote Desktop for Android- Demo

YouTube
Return to navigation

Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

7.3
Avg 8.3
Return to navigation

Product Details

What is Chrome Remote Desktop?

Chrome Remote Desktop Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Chrome Remote Desktop from Google is a cross-platform remote administration and remote desktop tool that requires the Chrome browser and an extension.

Reviewers rate Over-the-Internet remote session and Initiate remote control from mobile highest, with a score of 10.

The most common users of Chrome Remote Desktop are from Enterprises (1,001+ employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(141)

Attribute Ratings

Reviews

(1-3 of 3)
Companies can't remove reviews or game the system. Here's why
August 31, 2021

A remote desktop solution that is easy to use, and very cost effective

Verified User
Supervisor in Information Technology
Education Management Company, 1001-5000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
It is not technically being utilized across the whole organization, but more so on a departmental level. It is one of the tools available for our technicians to use while they provide remote assistance with our users. As we have been using a commercial remote desktop solution for quite some time, there were some problems with the software, where we needed to look for alternative software solutions. One of these was Chrome Remote Desktop, which we have used with supporting users from time to time, and has worked really well. The biggest benefits to the business are there is no cost, it is available to everyone, and it is really easy/intuitive to use, both from a technician and user perspective. It also doesn't have some of the issues/problems we have seen with some other "commercial" remote desktop solutions.
Pros and Cons
  • It really is easy/intuitive to use. There really is no formal training that is required to learn how to use Chrome Remote Desktop, nor is there a need to look at complex documentation to use it, or get it to work
  • It really integrates well with the browser, namely Chrome. It is also compatible across most devices, including mobile devices such as iPhones and Android. It doesn't necessarily have to be used from a PC/Computer, and can really be used most anywhere
  • It really offers most of the basic functions that most anyone would want, such as resizing the display session, keyboard controls, file transfer, etc. It is also secure, as you can set a PIN for accessing the remote computer
  • One are of improvement could be to offer the user the ability to change the time interval of the automatic session/computer lock out. I did not find a way to manipulate/change this. With another remote solution I have used, the default time interval was set to never lock the open session.
  • There also doesn't seem to be an easy way to copy/paste information from your local clipboard to the remote computer. Some other remote desktop solutions have this enabled by default.
  • One feature that would be nice to have would be to have the ability to "blackout" the screen on the remote computer, whenever you have control of the remote computer. This would help by letting the person on the other end to know that the computer is currently being used by the remote user, and to not interfere with the session.
Likelihood to Recommend
It is well suited in cases where your company/organization is looking for a low/no cost remote desktop solution, or is looking for something that can be used by most anyone right away. Most organizations don't want things to be too complex, especially with a remote desktop solution, which is generally not very complex software to begin with. It would be less appropriate in cases where the company/organization has already purchased licensing for a commercial product, and/or has been heavily using a commercial product for some time.
Chrome Remote Desktop Feature Ratings
Remote Administration (12)
85%
8.5
Screen sharing
80%
8.0
File transfer
90%
9.0
Instant message
90%
9.0
Secure remote access with Smart Card authentication
80%
8.0
Over-the-Internet remote session
90%
9.0
Initiate remote control from mobile
90%
9.0
Remote management of servers & workstations
90%
9.0
Centralized management dashboard
90%
9.0
Session record
80%
8.0
Annotations
80%
8.0
Monitoring and Alerts
80%
8.0
Multi-platform remote control
80%
8.0
Return on Investment
  • The biggest positive impact has been cost savings. There is no cost to install/use it
  • It is available across a wide range of devices, which in any organization, there are already a host of all kinds of different devices that people use, so most anyone can utilize it on the device that they have
  • It helps to save time from the IT department/technician point of view, since they really don't have to take the time to train users in how to use the software. It also saves the IT department time in not having to read through documentation to try and get the software to work
Alternatives Considered
Most of the other software solutions come at a cost for the licensing, and it is usually not cheap, given that you need to have commercial licensing for a business/organization. Also, with the other remote desktop solutions, there is more of a learning curve in order to use, them. With Chrome Remote Desktop that is not the case. Lastly, some of the problems that were seen in some of the paid commercial solutions, have not been seen with Chrome Remote Desktop.
Support Rating
10
I think Google has put together some very good, and brief, documentation on their website, for anyone wanting to read more about utilizing some of the other features of Chrome Remote Desktop. I'm not sure if Google offers any kind of web/email/phone support for this product, but I would honestly say, they have enough instructions/documentation on their website that anyone can use to hit the ground running with using Chrome Remote Desktop.
Other Software Used
December 13, 2019

Can't beat it for free!

Verified User
Technician in Information Technology
Education Management Company, 1001-5000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We use Chrome Remote Desktop in multiple ways. The two primary ways we are using it are A: Test content off of our network to verify if there is an issue with a website or if we want to make sure that there is accessibility back into the system from an outside source. And B: If we have issues connecting to a remote machine on the network and none of our other tools will allow us to connect, we will ask the user to send us a support code through Chrome Remote Desktop to connect to their machine to fix the issue.
Pros and Cons
  • Allow connection to any machine that authorizes it.
  • Very responsive to commands.
  • Both parties have to have a Google account.
  • You can't copy/paste into the remote session.
Likelihood to Recommend
We have 59 sites, and if our normal remote connection software cannot connect to a machine due to a broken trust relationship, as long as it has internet connectivity you can connect and take care of any issues that are preventing connection. For us, this has been a great side product to use (especially since it is free) because our organization utilizes Google.
Chrome Remote Desktop Feature Ratings
Remote Administration (5)
100%
10.0
Screen sharing
100%
10.0
Over-the-Internet remote session
100%
10.0
Initiate remote control from mobile
100%
10.0
Remote management of servers & workstations
100%
10.0
Multi-platform remote control
100%
10.0
Return on Investment
  • It is a free product, so the ROI is very high.
  • We have been able to use it to bridge the gap to keep systems running when we have issues.
Alternatives Considered
We selected Chrome Remote Desktop because it was a free alternative that gives us the functionalities that we need.
Support Rating
5
There really is no support for Chrome Remote Desktop.
Other Software Used
November 06, 2019

Chrome Remote Desktop is better than most

MS
Maurice Samuels
DBA
Duquesne Light Company (Utilities, 1001-5000 employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Chrome Remote Desktop is used to control and monitor Windows servers that initial long-running database-related jobs that require a stable, long-time connection. It is also used for copying large files that take more than 24 hours. It's only used within the database area and enterprise-wide distribution is under review.
Pros and Cons
  • The stability is excellent.
  • The speed is excellent.
  • It has very little performance overhead.
  • Security. there have been a large number of patches and applying patches in production environments requires significant planning and potential downtime.
  • Move to a quarterly patching cycle so that patching isn't so often.
  • Better auditing and transparency.
Likelihood to Recommend
Running a large database replication job from a central location, where multiple parties can monitor progress, is very well handled by Chrome Remote Desktop.
Moving data from public to private networks and vice versa is not well handled and is too risky for adoption at this time.
Chrome Remote Desktop's transportability is well done also since it works cross-platform.
Chrome Remote Desktop Feature Ratings
Remote Administration (14)
34.285714285714285%
3.4
Screen sharing
70%
7.0
File transfer
70%
7.0
Instant message
50%
5.0
Secure remote access with Smart Card authentication
N/A
N/A
Access to sleeping/powered-off computers
N/A
N/A
Over-the-Internet remote session
50%
5.0
Initiate remote control from mobile
50%
5.0
Remote management of servers & workstations
50%
5.0
Remote Active Directory® management
N/A
N/A
Centralized management dashboard
N/A
N/A
Session record
40%
4.0
Annotations
50%
5.0
Monitoring and Alerts
N/A
N/A
Multi-platform remote control
50%
5.0
Return on Investment
  • Chrome licensing is better priced than MS, so this is positive.
  • Utilizing multiple desktops to submit and monitor long-running batch jobs reduces the need for only 1 desktop to submit and admin job scheduling, this is also a positive.
  • Patching is a negative, it is too often and too time-consuming.
Alternatives Considered
Chrome Remote Desktop is much more user-friendly that Symantec Endpoint Protection. Support is marginally better with Chrome as well.
Symantec's solution is hard to set up and admin, it also uses a lot of memory that can only be freed with rebooting. The downside to memory usage I suppose can be offset by encryption gains.
Support Rating
5
Support is just using Google to find solutions. No official documentation has been provided. A lot of trail and error and retries before success which can be frustrating. Fortunately, there is a large user base so finding solutions online from other end users is helpful. Hopefully, future releases will be better supported by real-time assistance.
Return to navigation